Necessary port openings for Video meetings

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1.0 Document was created 2022-04-01

Following ports are used by Video in Aurora teleQ, all ports need to be available to ensure Video access.

Ports

Port Protocol IP
80 TCP In/Out From 94.126.228.3 to 94.126.228.6

From 94.126.231.3 to 94.126.231.6

94.126.229.254

94.126.230.254

94.126.229.237

94.126.230.222

443 TCP In/Out From 94.126.228.3 to 94.126.228.6

From 94.126.231.3 to 94.126.231.6

From 94.126.229.132 to 94.126.229.221

From 94.126.230.132 to 94.126.230.221

From 94.126.229.222 to 94.126.229.225

94.126.229.254

94.126.230.254

94.126.229.237

94.126.230.222

3478 UDP In/Out From 94.126.229.237 to 94.126.229.244

From 94.126.230.222 to 94.126.230.229

1799 TCP In/Out From 94.126.229.132 to 94.126.229.221

From 94.126.230.132 to 94.126.230.221

17992 TCP In/Out 94.126.229.254

94.126.230.254

50000-65535 UDP In/Out From 94.126.229.132 to 94.126.229.221

From 94.126.230.132 to 94.126.230.221

From 94.126.229.222 to 94.126.229.225

60000-65535 UDP In/Out From 94.126.229.237 to 94.126.229.244

From 94.126.230.222 to 94.126.230.229

Others

  • Check the configuration in the firewall for UDP timeout, the default value in many firewalls is 2 min, which leads to that the video call will end after 2 min, increase the value to at least 4  hours to allow video meeting up to at least 4 hours or even longer if necessary.
  • Does your organization use a VPN service for the employees who connects from outside the company network, we recommend that this traffic will run outside the VPN network to avoid any disturbance.
  • Check your settings in the Proxy-server, if you use a central server or if you use any specific GPO on the computers using the video service.
  • Open up WebSocket’s against the IP addresses in the proxy settings to avoid any problem in the video portal.