Necessary port openings for Video meetings
| Version | Change | Date |
| 1.0 | Original | 2022-04-01 |
|
2.0 |
Added new set of ports, which applies from December 2022. |
2022-11-22 |
2.1 Changed port "10000" to "10000 - 10005". 2022-11-24
Following ports are used by Video in Aurora teleQ, all ports need to be available to ensure Video access.
Ports version 2>>
New ports. Must be open from 2022-12-12.
| Destination port | Protocol | Destination IP | Destination host name |
| 443 | TCP |
158.174.40.38 158.174.40.47 213.179.28.243 213.179.28.247 |
video.teleqone.com
turn.teleqone.com |
| 3478 | UDP | 158.174.40.47
213.179.28.247 |
turn.teleqone.com |
| 10000 - 10005 | UDP | 158.174.40.38
213.179.28.243 |
video.teleqone.com |
| 49152-65535 | UDP | 158.174.40.47
213.179.28.247 |
turn.teleqone.com |
Ports version 1>>
Older ports. Leave open until 2022-12-31.
| Port | Protocol | IP |
| 80 | TCP In/Out |
From 94.126.228.3 to 94.126.228.6 From 94.126.231.3 to 94.126.231.6 94.126.229.254 94.126.230.254 94.126.229.237 94.126.230.222 |
|
|
||
| 443 | TCP In/Out |
From 94.126.228.3 to 94.126.228.6 From 94.126.231.3 to 94.126.231.6 From 94.126.229.132 to 94.126.229.221 From 94.126.230.132 to 94.126.230.221 From 94.126.229.222 to 94.126.229.225 94.126.229.254 94.126.230.254 94.126.229.237 94.126.230.222 |
| 3478 | UDP In/Out |
From 94.126.229.237 to 94.126.229.244 |
| 1799 | TCP In/Out |
From 94.126.229.132 to 94.126.229.221 |
| 17992 | TCP In/Out |
94.126.229.254 |
| 50000-65535 | UDP In/Out |
From 94.126.229.132 to 94.126.229.221 |
|
|
||
| 60000-65535 | UDP In/Out |
From 94.126.229.237 to 94.126.229.244 From 94.126.230.222 to 94.126.230.229 |
Other
- Check the configuration in the firewall for UDP timeout, the default value in many firewalls is 2 minutes, which could leads to the video call ending after 2 minutes. Increase the value if you experience calls disconnecting.
- Does your organization use a VPN service for the employees who connects from outside the company network, we recommend that this traffic, will run outside the VPN network to avoid any disturbance.
- Check your settings in the Proxy-server, if you use a central server or if you use any specific GPO on the computers using the video service.