Additional training: In addition to the startup training, we offer you, the customer, access to continuous additional training so that you and your users are always aware of new functionality in Aurora teleQ. Additional training is for those who have…

At Aurora Innovation, we assume total responsibility for customer service. Our support function is staffed by employees who are trained in all functions in Aurora teleQ and have good knowledge of the core activities in the healthcare system. We work in…

Get started quickly and efficiently with our startup package, which is included in the Aurora teleQ licence. Right from the start, we make sure that you receive training so that the unit is up and running quickly and can utilise…

With 20 years’ experience of managing patient contacts, we know what it takes to create greater availability for patients and a better work environment for healthcare professionals. We help those of you who are already working with Aurora teleQ – or who are just about to start using the tool – throughout the entire process, from analysis, planning and implementation to the continued development of your organisation.

Call Duo Book a demo Book a demo Please fill in the form and we will contact you soon Contact us Call Duo – let your patients choose With Aurora teleQ and Call Duo, you can offer your patients a phone service that includes both call queue and callback. Let the caller choose between waiting…

Callback Book a demo Book a demo Please fill in the form and we will contact you soon Contact us Time-scheduled callback yields more satisfied patients With time-scheduled Callback, your healthcare provider can increase its availability, offer both better and more flexible service. Even with high numbers of people calling at the same time. Callback…

Web Entrance Book a demo Book a demo Please fill in the form and we will contact you soon Contact us Easy access via the web – Aurora teleQ Web Entrance Allow patients to book appointments and perform simple tasks online at any time This will increase access to healthcare even more, why not offer contact…

Video Book a demo Book a demo Please fill in the form and we will contact you soon Contact us Sometimes a phone call is not enough To make it easier for the healthcare service and patients, healthcare staff can easily switch from a phone call to a video call in one single appointment, in…

Call Queue Book a demo Book a demo Please fill in the form and we will contact you soon Contact us Flexible phone queue with Aurora teleQ Call Queue Call Queue means that the caller waits in a queue. No specific information needs to be provided, which is an advantage if the caller wants to…

Phone Menu Book a demo Book a demo Please fill in the form and we will contact you soon Contact us One number for all calls with menu option in Aurora teleQ The phone menu in Aurora teleQ receives all calls and provides the caller with clear instructions. The caller then chooses where they want…

SMS Book a demo Book a demo Please fill in the form and we will contact you soon Contact us Quick and easy patient dialogue via SMS SMS messages are used every day to communicate, and are a quick and easy way to send and receive information. To increase the availability of your healthcare centre…

Integration Book a demo Book a demo Please fill in the form and we will contact you soon Contact us Integrations with other systems Healthcare providers face a challenge to find a balance between direct patient care, phone calls and digital care, and finding the optimal digital tools and solutions. Furthermore, managing isolated communication channels…